Costa Rica Move Hub ("we," "us," "our," or "the team") provides relocation planning and coordination services to individuals considering or planning a move to Costa Rica. This policy explains what personal information we collect, how we use it, and the choices you have. We take your privacy seriously because trust is the foundation of what we do.
1. Who we are
Costa Rica Move Hub is a relocation planning and coordination business based in Northlake, Texas, USA, serving clients in Canada, the United States, and Costa Rica. For any privacy question, contact us at hello@costaricamovehub.com.
2. What we collect
We only collect what you choose to give us through our forms, callback requests, guide downloads, bookings, and email or phone conversations. This typically includes your name, email address, phone number, where you're relocating from, your timeline, the service you're interested in, and the details you share about your situation. We do not knowingly collect information from anyone under 18.
3. How we use your information
We use your information to respond to your enquiry, deliver the service you requested, prepare your written summaries and plans, arrange payment, and — only where relevant and with your knowledge — introduce you to vetted third-party professionals you ask us to connect you with. If you opt in, we may also send you our free guide and occasional helpful emails, which you can unsubscribe from at any time.
4. We do not sell your personal information
We do not sell, rent, or trade your personal information to third parties. If we ever introduce advertising, sponsorships, or partner offers in the future, they will only ever reach you through channels you have separately and clearly opted into (such as a newsletter), and never by selling your personal details. You will always be able to opt out.
5. Third-party professionals and processors
When you ask us to connect you with a licensed professional (such as an immigration attorney, inspector, or clinic), you contract with that professional directly, and their handling of your information is governed by their own privacy practices. We also use trusted service providers to run our business — for example, website hosting and form processing (Netlify), email, and scheduling or payment tools. These providers process information only to provide their service to us.
6. Where your information is stored
Your information may be stored and processed on servers located in Canada, the United States, or elsewhere, depending on the service providers we use. By using our site, you understand your information may be transferred across borders. We take reasonable steps to work with providers that maintain appropriate safeguards.
7. Your rights and choices
You can ask us to access, correct, or delete your personal information, or to stop contacting you, at any time by emailing hello@costaricamovehub.com. Depending on where you live (for example, under Canada's PIPEDA or U.S. state privacy laws), you may have additional rights, and we will honour valid requests as required by applicable law.
8. How long we keep it
We keep your information only as long as needed to serve you and for a reasonable period afterward for legitimate business and legal record-keeping. When it's no longer needed, we delete or anonymize it.
9. Consent
By submitting a form or otherwise providing your information, you consent to the collection and use described here, including being contacted by email or phone about your enquiry. Where required by law, we rely on your explicit opt-in for marketing communications.
10. Changes to this policy
We may update this policy as our business grows or as laws change. The "last updated" date above shows the current version. Material changes will be reflected here.
This policy is provided in good faith and in plain language. It is not legal advice. As the business grows, we recommend having it reviewed by a qualified privacy professional in each jurisdiction we serve.